After 20,000 Phone Calls - a farewell to a stellar teammate
You read that blog title right. Since January of 2014, Monika, our team mate and friend, handled more than 20,000 INCOMING phone calls in her role as an information and referral specialist for NC 2-1-1. When we specify "incoming" that means that these are just the calls that came into our call center, what it doesn't include are the thousands and thousands of calls that she made on behalf of those people in our community.



Over the past 15 years or so I've been a sporadic, yet regular client of OnTrack Financial Education.